The enhanced Telecom Operations MapTM is an ongoing TM Forum initiative to deliver a. business process model or framework for use by service providers. Telecommunications management network. Enhanced Telecom Operations Map (eTOM) –. The business process framework. ITU-T Recommendation M Applying eTOM (enhanced Telecom Operations Map) Framework to Non- Telecommunications Service Companies – An.

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Standards Telecommunications systems IT service management. Case Studies Case study: This site uses cookies and other tracking technologies to assist with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts.

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Expand your Frameworx foundation: ZTE Corporation — Mapping a scalable smart-city solution. Business Process Framework eTOM processes fall into three major process areas, [3] as shown in the diagram:. At the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises:.

Background to eTOM

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From Wikipedia, the free encyclopedia. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. User Registration Not sure if your company oprrations a member? This page was last edited on 11 Decemberat The map also indicates the interaction between processes.

Enhanced Telecom Operations Map

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Commons category link is on Wikidata. Version 14 was published in May It was also supposed to serve as a basis for discussing the scope of information teldcom necessary for the execution of the processes. There have been many versions of eTOM.

Courses now available at the click of a button. The graphic enhaanced of a Business Process Framework eTOM model consists of rows and columns, the intersections of which denote specific business processes. Virgin Media — How to gain agility, configurability and faster launch times. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.


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In this manner the Business Process Framework map covers the whole value chain. Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx. Check here to find out.

Business Process Framework (eTOM) – TM Forum

Retrieved from ” https: It is a hierarchical catalog of the key business processes required to run a service-focused business. The Business Process Framework eTOM is a standard maintained by the TM Forum[1] an association for service providers and their suppliers in the telecommunications and entertainment industries. Contact us General Inquiries: Handbook of Network and Telecoj Administration.